OpenSure deploys, secures and supports Zammad, the open-source customer support platform, inside your infrastructure. Your customer conversations stay in your country, and you get 24x7 support for critical incidents and compliance documentation ready for your auditors.
Self-hosted · Open source · No per-agent fees · 24x7 critical support · Based in Bahrain
Business benefits
Cloud helpdesks put customer data outside your control. A self-hosted Zammad helpdesk gives your teams modern support tools while keeping regulators, auditors and your CISO comfortable.
Customer conversations are stored on servers you control, in your country. We provide architecture documentation, security controls and CBB-aligned evidence for your risk, audit and compliance teams.
Every email, chat and call becomes a ticket with a full, timestamped history, from first contact to resolution. When a regulator or customer asks what happened, the answer is one search away.
Agents work every channel from one shared inbox, with service-level targets and automatic escalation, so fewer customers are left waiting and fewer cases slip through.
Zammad is open source, so there are no licence fees as your team grows. You pay one annual fee for deployment, management and support.
We handle upgrades, security patches, backups and disaster recovery testing, with 24x7 response for critical incidents. Your IT team doesn't have to become helpdesk experts.
The code is open and your data sits in your own database. If you ever leave OpenSure, the system and every conversation stay with you.
Zammad features
Zammad is a proven open-source helpdesk used by organisations worldwide. We configure it for the way banks work: secure sign-on, clear permissions and a complete record of every case.
How it works
Step 1
We review your channels, volumes, security requirements and infrastructure, and agree a deployment plan your risk team can sign off.
Step 2
We install and harden Zammad on-premise or on a dedicated in-region server, connect email, chat, phone and single sign-on, and migrate existing tickets where needed.
Step 3
We monitor, patch, upgrade and back up the system under a support agreement, with defined response times and a named engineer.
Pricing
Every plan includes Zammad deployment on your infrastructure, upgrades and security patching. Add as many agents as you need.
[Fixed fee]for 90 days
Prove it works before you commit.
From USD[12,000]/year
Reliable support for day-to-day operations.
Most popular
From USD[20,000]/year
For support platforms your customers depend on.
FAQ
Zammad is a mature, open-source helpdesk and customer support system developed by Zammad GmbH in Germany. It brings email, chat, phone, messaging and web forms into one ticketing system, with SLAs, automation, a knowledge base and reporting.
The software is free to download, but running it safely is not. A bank needs it installed securely, integrated with sign-on and email, patched, backed up, upgraded and documented for auditors, with someone to call at 3am. OpenSure does all of that under a support agreement.
In your own data centre, or on a dedicated server in your region that only you use. There are no shared tenants and no data stored abroad. OpenSure staff access the system only as your access controls allow.
WhatsApp messages are delivered through Meta's WhatsApp Business Platform, so they pass through Meta before reaching your Zammad server, where the conversation is then stored. We help your risk team assess this channel before it is switched on, and every other channel can run entirely inside your environment.
Yes. Zammad includes importers for Zendesk, Freshdesk, Kayako and OTRS, and we plan and run the migration so your ticket history comes with you.
You keep everything. Zammad is open source and runs on your infrastructure, and all data is in your own database. We hand over documentation and credentials so you or another provider can continue running it.
A pilot for one team can typically be live within weeks, depending on your infrastructure and approval processes. We agree the timeline with you during the assessment.
See Zammad running on a live system in a 20-minute demo tailored to your bank.
Zammad is a trademark of Zammad GmbH. OpenSure is an independent service provider and is not affiliated with or endorsed by Zammad GmbH.
